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Privacy Policy

Date: 14 September 2023

Your privacy is very important to us.

Concinnity® (we, us, our) uses this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 2020 (the Act).

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz

In short, here are a few key privacy messages.

  • We only collect personal information where this is necessary to carry out our functions.
  • We may collect personal information about you either directly from you or from other people or agencies, and we may generate personal information about you when we carry out our functions.
  • We store all our data (including your personal information) on a Kajabi cloud platform, and we use Google Cloud Storage for applications/Client Intake Forms. We protect our data with all reasonable technical and process controls.
  • You can ask us for a copy of your personal information at any time.
  • We will only use and share personal information where necessary to carry out the functions for which we collected it, or if required by law.

Personal Information

Effectively engaging with people and providing our services requires us to collect and use some personal information. However, we only collect the personal information you choose to give us, your employer has provided us, or that is required by us to adequately identify you. You can opt out of our communications activities, such as receiving our newsletter, at any time.

We collect information about you from:

  • you, when you provide personal information about yourself to us, including via our website and any related service, through any contact with us, or when you use our services or products
  • third parties authorised by you to provide personal information or who provide publicly available information
  • a third party where this is allowed by law
  • if possible, we will collect personal information directly from you.

The information we may collect when you engage with us includes:

  • your name, age, gender, and ethnicity
  • your contact details, including your email address and/or phone number, your postcode, and country of residence
  • marketing information such as how you heard about our service
  • the content of your enquiry
  • any questions or comments you submit via our contact form or social media
  • information that is required for a specific project or programme area
  • information about your use of our website (explained further below).

We collect the following information about your use of our website (though please note we make no efforts to associate this with your identity unless you have signed up to our website):

  • your IP address
  • the search terms you used
  • the pages, resources, and files you accessed on our website and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) through which you clicked to our website
  • your operating system (such as Windows 10)
  • the type of web browser you use (such as Mozilla Firefox)
  • the type of device you use.

Third party providers

We use some third-party providers to manage some of our engagement processes and services, such as newsletters and event registration. Where we do this, any personal information you provide (such as your email address) may also be collected and stored by this provider. You should also check their privacy statements when using those services. We ensure that any providers we use to protect any personal information they process for us.

We use the following third-party providers.

  • Google Analytics (by Google LLC) – to collect web analytics.
  • Kajabi and Mailchimp – to deliver our subscription-only newsletters.
  • Survey Monkey (by Survey Monkey) – to conduct research and evaluation activities.
  • Event finder – to manage event bookings and issue tickets.

Links to social networking services

We use social networking services such as Twitter, Facebook, YouTube, Vimeo, LinkedIn and Instagram to communicate with the public about our work. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes.

These services may track your use of our website on those pages where their links are displayed. If you are logged into those services (including Facebook and any Google service) while using our site, their tracking will be associated with your profile with them.

These services have their own privacy statements which are independent of ours. They do not have any access to the personal information we hold on our systems.

Storage, retention, and security

We use third party providers to store and process our data.

We store most of the personal information we collect and generate electronically on Google Cloud, Dropbox, or iCloud. We also use Microsoft Office 365 for our email and other office productivity applications. While your information may be stored overseas, we only use providers that have comparable privacy safeguards to New Zealand.

We retain personal information in compliance with the requirements of the Public Records Act 2005.


We take all reasonable steps to ensure any personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse, including meeting the requirements prescribed by the New Zealand Government for the secure handling, storage and disposal of any protectively marked or security classified information.

We take reasonable steps to ensure that our third-party data processors can meet our privacy and security requirements.

What we do with your personal information

How we use it

We will only use the personal information you provide to us to deliver the requested services (such as training programs, workshops or digital programs you purchase) or carry out our lawful functions.

 We may use your personal information to:

  • verify your identity
  • contact you about your request, query, registration or possible research or evaluation related to a course, workshop or event you participated in
  • provide additional support to ensure a positive end-user experience
  • follow up for research or evaluation you have already participated in
  • inform research, evaluation and quality improvement
  • send you electronic or hard copy newsletters, resources, or information you have requested
  • consider and respond to your enquiry
  • improve our website and the delivery of our online services
  • conduct internal statistical analysis and meet our reporting requirements
  • to protect and/or enforce our legal rights and interests, including defending any claim.

When we share it

We do not generally share your personal information with third parties other than third parties which are providing services to us. However, we may share your personal information if necessary, to appropriately respond to your enquiry. We may share your personal information with a third party where the disclosure is authorised by you.

Opting out of certain uses of your information

You can opt out of receiving our newsletter or being included on any other subscription list or news feed by following the unsubscribe link at the end of the email or contacting us.

When you visit Concinnity® website it will attempt to set cookies on your browser. A cookie is a text file that a website transfers to your browser to remember specific information about your visit or visits. Some of these cookies may remain on your computer after you close your browser. Some of these cookies are from organisations we use to monitor website usage.

Concinnity® does not use cookies to collect personal information about you, only about your browser session. The cookies make it easier for you to use the dynamic features of certain website pages.

You can configure your internet browser not to store cookies and set your browser to ask for your permission before it accepts a cookie.

Changes to the Privacy Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Privacy Policy Version one


Contact Us

If you have any questions, concerns or complaints about this Privacy Policy please get in touch with us: